FAQ

General Hosting

q: Our server doesn't respond, what should I do?
a: Login to Member's Area and use 'Reboot' action to reboot your server. If it doesn't help, talk with support by ICQ or write a ticket to our corporate helpdesk: support@mccolo.com

q: Server replies to ping requests, but SSH doesn't work
a: If server rejects all connections to SSH port (22 by default) try to reboot it. Some operating systems, such as FreeBSD refuse root login by default. Log in under simple user first, after use su utility.

DNS

q: Can I delegate my domain to you company DNS servers?
a: Yes, write a ticket about it to support@mccolo.com

q: What DNS servers should I use on my server?
a: domain mccolo.com
nameserver 208.72.175.4
nameserver 208.66.192.99

Managed Hosting

q: Can you install program ''X'' on my server?
a: Send a ticket to managed@mccolo.com with root login and password to your server. Do not forget to point your server's ID.

Virtual Hosting

q: What panel do you use for virtual hosting?
a: Our company uses latest version of the SwSoft Plesk control panel.

q: How much does it cost?
a: Take a look on hosting plans page at our company site (http://mccolo.com).

q: How can I get it?
a: You can talk with our support by ICQ or write a ticket to corporate helpdesk at virtual@mccolo.com

q: What versions of Apache/PHP/MySQL are installed on your servers?
a: We have the following software:
Fedora Core 3
Apache 2.0.53
PHP 4.3.11
MySQL 3.23.58